Services and Capabilities

 

We have extensive experience in the highly specialised areas of:

• Business Process Modelling using BPMN
• Enterprise Architecture
• Business Process Management
• Organisational Change Management
• Strategic Planning
• Project Management
• System Architect - 's Enterprise Architecture Toolset
• Queensland Government's ICT Planning methodology
• Developing Invitation to Offer Requirements

Business Process Modelling using BPMN

Trident was one of the first organisations in Australia to provide training and consultancy in the Business Process Modelling Notation (BPMN). The Directors, spent considerable time working with various organisations that were affiliated with the development of the BPMN notation to develop the expertise in this area. We then established training courses and commenced training staff within organisations in Australia.  Donna Smith is now one of the leading Business Process Modelling trainers and consultants in Australia.

Trident also uses the BPMN along with Business Process Modelling techniques to deliver projects for Clients.

Trident provides training courses and consultancy services in developing these skills in organisations.

We are the key BPMN trainer for Queensland Government and have a Standing Offer Agreement (C08/2700) with the Queensland Government Chief Information Office to provide services to Government Agencies in:

• Business Process Management - Modelling using BPMN - Instructor led training
• Business Process Improvement - Coaching and Mentoring

For more information on the Queensland Government Methodologies visit http://www.qgcio.qld.gov.au/ - government employees can access the methodologies using the government-only site: http://methodologies.govnet.qld.gov.au/.

We provide consultancy services to mentor and support the staff during their learning phase.

We have assisted many Clients to develop Business Process Modelling skills within their organisation. The Clients that we have provided training and consultancy services for in this area are many and widespread over Australia.

Enterprise Architecture

The importance of Enterprise Architecture is now more apparent than ever before. As business changes and advances in technology present opportunities and challenges, organisations need to respond rapidly, effectively and positively to changing market conditions and demands. Organisations are now seeking to establish well-developed Enterprise Architectures that have the ability for organisations to achieve business goals whilst achieving business and IT alignment. Enterprise Architectures are made up of multiple domains or architecture layers that require supporting services.

We at Trident offer a range of services, across all domains, to enable the establishment of a well-developed Enterprise Architecture.

We have some seven (7) years practical experience in implementing Enterprise Architectures within organisations in Australasia and Europe. We focus, firstly, on the Business Architecture domain to ensure that IT solutions are driven by a business need and extend the Business Architecture to integrate with the other domains ultimately aligning business with IT.

Our consultants at Trident will assist you in establishing and developing your Enterprise Architecture using a practical approach. We will:

• Understand your environment and develop a approach and plan for the completion of the work;
• Develop an Enterprise Architecture framework in consultation with key staff stakeholders and ensure that the framework aligns with other methodologies;
• Fully document all aspects of the Enterprise Architecture;
• Assist with the Change Management aspects of implementing an Enterprise Architecture;
• Develop a strategy for populating the Architecture;
• Provide you with recommendations that will reduce the impact of change on your people whilst providing benefits quickly and effectively; and
• Provide customised training necessary to upskill your staff.

We also bring with us a portfolio of Intellectual Property that we will use to deliver your Enterprise Architecture quickly and effectively.

Whatever the size, complexity or requirements of your business we are able to assist you with an approach that will suit your individual needs. This ability is derived from the practical experience that we have gained over the years.

We have developed Enterprise Architecture for many Client's. Some of these Client's include:

• Parcelforce UK
• Brisbane City Council
• Australia Post
• Gold Coast City Council
• Queensland Health

Business Process Management (BPM)

BPM is about modelling the business processes, dynamically maintaining them as the world of business changes and monitoring performance for further improvement.

Our team at Trident are very experienced in all aspects of Business Process Management and the competencies that are required to deliver each individual component of this capability. We will work with you to define an appropriate Business Process Management Strategy and help you implement the strategy.

To support BPM we offer consultancy and training in:

• Business Process Modelling
• Business Process Reengineering
• Continuous Business Process Improvement
• Process Ownership

We have a Standing Offer Agreement (C08/2700) with the Queensland Government Chief Information Office to provide services to Government Agencies in:

• Business Process Management - Modelling using BPMN - Instructor led training
• Business Process Improvement - Coaching and Mentoring

For more information on the Queensland Government Methodologies visit http://www.qgcio.qld.gov.au/ - government employees can access the methodologies using the government-only site: http://methodologies.govnet.qld.gov.au/.

Staff at Trident Business Solutions are senior "hands on" Business Process Modelling and Business Process Re-engineering experts with a wealth of practical experience. We help organisations improve their performance through the adoption of best practice. We assess the skill level of staff and tailor our consultancy services to meet your requirements.

Organisational Change Management

The initiatives that we at Trident deliver usually result in changes to work practices. Implementing change has become a major issue for organisations having to deal with the impacts on their staff and staff reactions. When resistance to change occurs, the pace of change slows and the costs of the change increase considerably.  

We assist staff to understand that change is necessary to keep up with an ever changing competitive market place. We understand the impacts that the changes could have on the people. We strive to minimise and lessen the negative impacts by using well known change management practices so that the people can accept the change within their own capacity. We attempt to understand the people involvement with change and to work with them to promote efficient delivery of the change.

Strategic Planning

Trident consultants will provide guidance to your staff, using various facilitation techniques to assist them to "think outside the box" so that you become fully aware of your market position and your customers requirements, enabling you to set clear direction for your business.  Our consultants can assist you in creating your organisation's goals and translating these into easy to understand key objectives. Our consultants will assist you to identify the strategies and initiatives required to achieve these objectives and set clear program, project scope and performance measures for implementation.  A critical component within our methodology is to ensure that the business is aligned with IT. We ensure that your plans and strategies are integrated and become a fundamental part of running a day-to-day business.

Project Management

We have extensive experience in Project Management using a wide variety of methodologies such as Prince2 and PMBOK.

Trident Business Solutions provides comprehensive project management consultancy services for the full project life cycle, covering the full spectrum of project management requirements. We provide advice, direction and support to allow you and your company to achieve your project objectives successfully and with peace of mind.

With services based on proven project management methodologies we can implement effective project management in your unique project environment and ensure your project success.

We assist and mentor your Project Managers to achieve a successful outcome for their projects. We provide education services for all phases of a project with skills transfer training on a "just-in-time" basis so that project team staff learn relevant skills immediately before they need to apply those skills in the project. Our consultants provide project management support, with on-the-job skills transfer so that staff become self-supporting as soon as possible.

Trident also conducts a course specific to Project Planning. This course teaches delegates the principles and techniques for effective project planning. Delegates learn project planning techniques that will enable them to plan projects effectively and identify key management issues that impact project success, including the importance of teamwork and conflict resolution. It emphasises the importance of the planning process and the benefits that could be gained for Project Managers.

System Architect - IBM's Enterprise Architecture Toolset

IBM's Enterprise Architecture Toolset provides full capabilities for the development of Enterprise Architectures. System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology. Its flexibility and extendibility provides, in one multi-user product, industry-leading support for all major areas of modelling, including business modelling, object-oriented and component modelling with UML, relational data modelling, network architecture design and structured analysis and design.

Once the Enterprise Architecture has been established System Architect provides the capabilities to perform impact analysis for decision-making and to extract management information from a fully integrated repository that houses your Enterprise information in one place.

Due to its flexibility and extendibility, it is a complex tool and Trident consultants have extensive practical experience in using, configuring and customising System Architect. We have practical experience in using System Architect at various sites and have the ability to understand the specific Enterprise Architecture needs of businesses.

We bring with us an extensive portfolio of Intellectual Property to assist you in getting started and to enable you to implement an initial Enterprise Architecture in a short period of time.

We provide knowledge transfer capabilities and ongoing support along with the various levels of training required to understand and use a complex tool such as System Architect.

Our consultants will work with you to:

• Ensure that you understand System Architect's capabilities and what it means to you as an organisation;
• Identify training requirements and provide the training to suit your needs based on skill levels;
• Document your requirements and customise the meta model in line with these requirements;
• Establish and document the processes to manage your Enterprise information;
• Document the processes to establish and maintain the Enterprise information; and
• Ensure that a skills/knowledge transfer occurs.

We provide two (2) formal training courses for System Architect:

• System Architect Fundamentals
• System Architect Advanced

IBM uses our expertise to represent them in Queensland where we provide the consultancy and training on their behalf.

Queensland Government's ICT Planning  methodology

Planning your Information and Communication Technology (ICT) is an essential part of your strategic planning process. The Queensland Government has mandated that every Agency must conduct their ICT Planning based on the ICT Planning methodology developed by The Office of Government ICT (OGICT).

Trident consultants have considerable experience in delivering ICT Planning requirements for organisations using the OGICT methodology. We have managed ICT Planning projects as well as facilitated the delivery of the information.

We can assist you in achieving your ICT Planning requirements and ensure that your ICT is aligned with your Strategic Business Plans.

We can also assist you in incorporating your ICT Planning information within your Enterprise Architecture based on the QGCIO Government Enterprise Architecture (GEA).

Vendor Solution Implementations

Customisable package solutions are now becoming more and more popular than in-house development to ensure faster implementation and return on investment within a reasonable timeframe.

We at Trident have a well-proven, flexible methodology that will enable organisations to deliver quality Invitation to Offer (ITO) requirements to the market place in a short time. Our experienced professionals focus on speedy delivery whilst assisting organisations to manage their risks.

We also advise, facilitate, manage and deliver all aspects of the life-cycle - Requirements, Evaluation and Implementation phases.

We have managed and facilitated a number of successful projects to deliver quality Request for Offer or Invitation to Offer documentation resulting in the selection of cost effective solutions that meet the business needs of the organisation. 

We have also assistedand managed the evaluation phase and assisted in implemeting the selected solution. Some of the organisations where we have provided this service are:

• Department of the Premier and Cabinet
• Crown Law
• Office of the Department of Public Prosecutions 
• QFleet